# enhance-pickleball > Public Help Center articles for enhance-pickleball. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [General Paddle Information](https://support.enhancepickleball.com/en-US/general-paddle-information-1133725.md): The SweetSpot Pro is ideal for beginners because of its forgiving sweet spot, excellent control, and balanced power, making learning the soft game easier. The Banger Paddle is designed for aggressive, high-level players who want a paddle that deliver - [Performance & Features](https://support.enhancepickleball.com/en-US/performance-and-features-1133731.md): The SweetSpot Pro is designed to reduce mis-hits and enhance shot consistency, making it easier to control dinks, volleys, and resets. The Banger is an edgeless, thermoformed paddle that delivers explosive power while maintaining control, making it p - [Paddle Care & Accessories](https://support.enhancepickleball.com/en-US/paddle-care-and-accessories-1133739.md): Store your paddle in a dry, cool place away from extreme temperatures. A protective case or cover will help prevent damage. Use a damp cloth or magic eraser to wipe off dirt and residue. Avoid harsh chemicals that could affect the paddle’s texture. - [Warranty & Returns](https://support.enhancepickleball.com/en-US/warranty-and-returns-1133741.md): Yes! We stand behind our products. If you experience a manufacturing defect, contact us within the warranty period for assistance. Yes! We offer a “Try with Confidence” policy for paddles:✔ You can return the paddle within 14 days if it’s lightly tes - [Shipping & Purchasing](https://support.enhancepickleball.com/en-US/shipping-and-purchasing-1133742.md): Yes! We ship worldwide. International customers are responsible for shipping fees and any applicable customs duties. - [Order Placement](https://support.enhancepickleball.com/en-US/order-placement-1061355.md): Placing an order with Enhance Pickleball is quick and easy! Whether you’re a first-time customer or a returning player, we’ve streamlined the process so you can focus on improving your game with our premium training aids and paddles. Here, you’ll fin - [Order Modifications](https://support.enhancepickleball.com/en-US/order-modifications-1061356.md): Need to make changes to an order you’ve already placed? We’ve got you covered! Whether it’s updating your shipping address, modifying the items in your cart, or adjusting your payment method, our order modification process is designed to accommodate - [Order Cancellation](https://support.enhancepickleball.com/en-US/order-cancellation-1061358.md): We understand that plans can change! If you need to cancel your order, here’s everything you need to know about our cancellation process, including when cancellations are possible, how refunds work, and what to do if your order has already shipped. C - [Order Status and Tracking](https://support.enhancepickleball.com/en-US/order-status-and-tracking-1061359.md): Stay informed about your order every step of the way! Here, you’ll find answers to common questions about checking your order status, understanding shipping timelines, and tracking your package. 1. How can I check the status of my order?You can check - [Order Completion](https://support.enhancepickleball.com/en-US/order-completion-1061360.md): Get all the details about completing your order, including shipment notifications, handling issues like missing emails or delayed deliveries, and reordering your favorite items. Once your order has been shipped, we’ll send you a confirmation email wi - [Invoices and Receipts](https://support.enhancepickleball.com/en-US/invoices-and-receipts-1061361.md): Understand everything you need to know about your invoices and receipts, including how to access, request, and update them. Whether you need a copy for tax purposes or want to correct an error, we’re here to help ensure your documentation is accurate - [General Shipping Information](https://support.enhancepickleball.com/en-US/general-shipping-information-1061364.md): We aim to make your shopping experience as seamless as possible. Whether you're ordering from the US or abroad, we offer reliable shipping options tailored to your needs. This article answers your most common questions about our shipping methods, pol - [Shipping Timeframes](https://support.enhancepickleball.com/en-US/shipping-timeframes-1061365.md): We know you’re eager to start training with your new gear. This article covers everything about processing times, shipping schedules, and delivery options to help you plan your next game session. Whether you’re in the US or overseas, we’ll make sure - [Tracking and Updates](https://support.enhancepickleball.com/en-US/tracking-and-updates-1061366.md): Stay informed every step of the way! This article answers all your questions about tracking your order, troubleshooting tracking issues, and staying updated on your shipment’s progress. How can I track my order?You’ll receive a tracking number via em - [Changing Shipping Information](https://support.enhancepickleball.com/en-US/changing-shipping-information-1061368.md): Need to make changes to your shipping details? This article explains how to update your address, add instructions, or adjust your shipping method after placing an order. Can I change my shipping address after placing an order?Yes, if your order hasn’ - [Lost, Delayed, or Damaged Shipments](https://support.enhancepickleball.com/en-US/lost-delayed-or-damaged-shipments-1061369.md): We understand how important your order is. This article guides you through what to do if your package is delayed, lost, or arrives damaged, and how to get replacements when needed. What should I do if my package is delayed?Check your tracking informa - [International Shipping](https://support.enhancepickleball.com/en-US/international-shipping-1061370.md): Ordering from outside the US? This article provides details on international shipping, additional fees, customs duties, and how to track your order worldwide. Do you ship to my country?Yes, we ship to most countries worldwide. Enter your address at c - [Delivery Issues](https://support.enhancepickleball.com/en-US/delivery-issues-1061371.md): Have a delivery concern? This article explains what to do if your package is marked as delivered but not received, split into multiple shipments, or if you missed the delivery. What should I do if my order is marked as delivered but I didn’t receive - [Can I be added to your mailing list for international shipping updates?](https://support.enhancepickleball.com/en-US/can-i-be-added-to-your-mailing-list-for-international-shipping-updates-1061674.md): We are happy to add you to our mailing list and provide updates on international shipping options as soon as they become available. - [General Return Policy](https://support.enhancepickleball.com/en-US/general-return-policy-1061485.md): We aim to provide a seamless return experience. This article covers our 14-day return policy, eligibility requirements, and guidelines to ensure your return is processed smoothly. What is your return policy?You have 14 days from the date of delivery - [Return Process](https://support.enhancepickleball.com/en-US/return-process-1061486.md): Returning an item is easy with Enhance Pickleball. This article outlines the steps to initiate a return, the required documentation, and the timeline for processing your return. How do I start a return?Email us at info@enhancepickleball.com with your - [Refunds](https://support.enhancepickleball.com/en-US/refunds-1061538.md): We want to make refunds as straightforward as possible. This article provides details about how refunds are processed, timelines, and what to do if you experience delays. How do refunds work?Refunds are issued after we receive and inspect the returne - [Damaged or Incorrect Items](https://support.enhancepickleball.com/en-US/damaged-or-incorrect-items-1061541.md): We’re here to make things right if you receive a damaged or incorrect item. This article explains how to report issues and get replacements quickly. What should I do if I receive a damaged product?*Please email us at info@enhancepickleball.com within - [Exchanges](https://support.enhancepickleball.com/en-US/exchanges-1129356.md): Can I exchange an item instead of returning it?We currently do not offer direct exchanges. If you want a different item, return your original purchase and place a new order. What should I do if the item I want to exchange is out of stock?We recommend - [International Returns](https://support.enhancepickleball.com/en-US/international-returns-1129358.md): Do you accept returns from international customers?Yes, but customers are responsible for all return shipping costs and any customs fees. Who pays for international return shipping?Customers are responsible for covering international return shipping - [European Union 14-Day Cooling Off Period](https://support.enhancepickleball.com/en-US/european-union-14-day-cooling-off-period-1129359.md): If your order is being shipped to an EU country, you have the right to cancel or return your order within 14 days of receiving it, for any reason, under the EU Consumer Rights Directive. ✔ The item must be unused, in original packaging, and include p - [Payment Methods](https://support.enhancepickleball.com/en-US/payment-methods-1061563.md): We provide secure and flexible payment options to make your shopping experience effortless. Whether you’re using a credit card, or a digital wallet, or prefer installment plans, we’ve got you covered. Learn more about our payment options and find out - [Discount Codes](https://support.enhancepickleball.com/en-US/discount-codes-1061564.md): Take advantage of our exclusive discounts! This article explains how to apply discount codes, troubleshoot common issues, and find the latest promotions to maximize your savings. How do I apply a discount code to my order?Enter your discount code in - [Special Offers](https://support.enhancepickleball.com/en-US/special-offers-1061583.md): We’re proud to offer exclusive deals and promotions! This article details discounts for bulk orders, ambassadors, referrals, and more, so you can enjoy the best value on your purchases. Do you offer discounts for bulk or club orders?Yes! Contact us f - [Payment Issues](https://support.enhancepickleball.com/en-US/payment-issues-1061585.md): We’re here to help if something goes wrong with your payment. This article covers common payment issues, from declined transactions to duplicate charges, and how to resolve them. Why was my payment declined?Double-check that your payment information - [Missing Items](https://support.enhancepickleball.com/en-US/missing-items-1061644.md): If something is missing from your order, don’t worry—we’re here to help! This article explains how to check your shipment details and what to do if an item hasn’t arrived yet. What should I do if an item is missing from my order?Please check your shi - [Delayed Orders](https://support.enhancepickleball.com/en-US/delayed-orders-1061645.md): We understand how important it is to receive your order on time. This article covers reasons for delays and steps to resolve them quickly. Why hasn’t my order arrived yet?Delays can happen due to high demand, weather conditions, or carrier issues. Ch - [Incorrect Items](https://support.enhancepickleball.com/en-US/incorrect-items-1061647.md): Receive the wrong item? We’re here to fix it! This article explains how to report incorrect items and ensure you get the right product. What should I do if I received the wrong item?Email us at info@enhancepickleball.com with your order number, a des - [Damaged Items](https://support.enhancepickleball.com/en-US/damaged-items-1061651.md): If your order arrives damaged, we’re here to make it right. This article explains how to report damages and get a replacement or refund. What should I do if my order arrives damaged?Email us at info@enhancepickleball.com within 48 hours of receiving - [Lost Shipments](https://support.enhancepickleball.com/en-US/lost-shipments-1061654.md): If your order didn’t arrive as expected, we’re here to help! This article provides steps to locate lost shipments and request a replacement or refund. What should I do if my order is marked as delivered but I didn’t receive it?Check around your prope - [Order Changes or Cancellations](https://support.enhancepickleball.com/en-US/order-changes-or-cancellations-1061660.md): Need to make changes to your order? This article explains how to modify, cancel, or update details for your purchase. Can I cancel my order after it’s been shipped?Unfortunately, once an order has shipped, it cannot be canceled. You can, however, ret - [Do you ship internationally?](https://support.enhancepickleball.com/en-US/do-you-ship-internationally-1062630.md): Yes, we ship to most countries worldwide. Enter your address at checkout to confirm availability. - [Do you have an Ambassador program?](https://support.enhancepickleball.com/en-US/do-you-have-an-ambassador-program-1062633.md): Yes! We do have an ambassador program! For more details and information on the program, send us a DM on our Instagram: https://www.instagram.com/enhancepickleball?igsh=aWV5dW1mZXhsMW9i - [How do I access the mini-course included with my Dink Master Pro purchase?](https://support.enhancepickleball.com/en-US/how-do-i-access-the-mini-course-included-with-my-dink-master-pro-purchase-1062639.md): The Dink Master Pro Mini-Course, including various drills, is available online and a link to access it is sent to your email with your order confirmation. Did you not receive the link? Not to worry! You can still access our full drill library and the - [What should I do if my received Dink Master product is damaged?](https://support.enhancepickleball.com/en-US/what-should-i-do-if-my-received-dink-master-product-is-damaged-1062641.md): If your Dink Master arrives with any damage, we offer our apologies for the inconvenience. We also present the option of a partial refund to compensate for the damage. If this solution is suitable to you, please let us know so we can proceed accordin - [Is the SweetSpot Pro a Gen 2 paddle?](https://support.enhancepickleball.com/en-US/is-the-sweetspot-pro-a-gen-2-paddle-1062642.md): Thermoformed with T700 Carbon Face. The SweetSpot Pro incorporates all the latest technology in Pickleball, the same as what you see 90% of pro players using. While most paddles with similar technology are priced well over $200, we set ours at a more - [What do I do if I receive a damaged or incomplete Dink Master Pro?](https://support.enhancepickleball.com/en-US/what-do-i-do-if-i-receive-a-damaged-or-incomplete-dink-master-pro-1062644.md): We apologize for any issues you might encounter with damaged components or incomplete deliveries. We ask you to please provide a photo of the damaged parts so we can assist you effectively. We're committed to ensuring all the parts as needed are sent - [When will the Dink Master Pro be available in my location?](https://support.enhancepickleball.com/en-US/when-will-the-dink-master-pro-be-available-in-my-location-1062646.md): Although we are still working on making the Dink Master Pro available in all locations, we don't have an exact date for when it will be available in specific areas. Rest assured, we're doing everything possible to make it available as soon as we can, - [Do you require a signature upon delivery of the Dink Master Pro?](https://support.enhancepickleball.com/en-US/do-you-require-a-signature-upon-delivery-of-the-dink-master-pro-1062647.md): No, the delivery of the Dink Master Pro does not require a signature. We hope this information helps and contributes to a convenient delivery experience. - [Do you have wholesale prices?](https://support.enhancepickleball.com/en-US/do-you-have-wholesale-prices-1075132.md): Yes, we have a wholesale catalog. Please see below details:. You can fill this form: https://enhancepickleball.com/pages/wholesaleOr you can email us at: Wholesale@enhancepickleball.com and CC Drew@enhancepickleball.com - [Does the paddle come with a case?](https://support.enhancepickleball.com/en-US/does-the-paddle-come-with-a-case-1133706.md): Does the paddle come with a case?