Delivery IssuesUpdated a month ago
Have a delivery concern? This article explains what to do if your package is marked as delivered but not received, split into multiple shipments, or if you missed the delivery.
What should I do if my order is marked as delivered but I didn’t receive it?
Check around your property and with neighbors to ensure it wasn’t left nearby. If it’s still missing, contact us, and we’ll investigate with the carrier.
Can I request a specific delivery date or time?
At this time, we don’t offer scheduled deliveries.
Why was my order split into multiple shipments?
For faster delivery, we may ship items separately depending on their availability or warehouse location. You’ll receive tracking numbers for each shipment.
What happens if I miss the delivery?
If you miss a delivery, the carrier may attempt redelivery or hold your package at a local facility for pickup. Contact the carrier directly for details.
Will the delivery driver contact me before arriving?
Typically, carriers don’t contact recipients before delivery. Check your tracking information for estimated delivery times.