Lost, Delayed, or Damaged ShipmentsUpdated a month ago

We understand how important your order is. This article guides you through what to do if your package is delayed, lost, or arrives damaged, and how to get replacements when needed.

What should I do if my package is delayed?
Check your tracking information for updates. If the delay exceeds the estimated timeframe, contact us, and we’ll work with the carrier to resolve it.

What happens if my package is lost?
If your package is marked as lost by the carrier, reach out to us immediately. We’ll file a claim and arrange for a replacement or refund.

My package arrived damaged—what should I do?
We’re sorry to hear that! Please take photos/videos of the damage and email them to us within 48 hours of delivery. We’ll review and arrange a replacement or refund as quickly as possible.

Can I get a replacement for a lost or damaged item?
Absolutely. Once we confirm the issue, we’ll send a replacement or process a refund promptly.

Who should I contact if my order doesn’t arrive on time?
Contact our customer service team at [email protected]. We’ll investigate the delay and provide you with the next steps.