Damaged ItemsUpdated a month ago
If your order arrives damaged, we’re here to make it right. This article explains how to report damages and get a replacement or refund.
What should I do if my order arrives damaged?
Email us at [email protected] within 48 hours of receiving your order. Include photos or videos of the damage, along with your order number.
Do I need to return the damaged item?
In most cases, yes. We’ll provide a prepaid shipping label for the return.
Can I get a refund for a damaged item?
Yes, refunds are available for damaged items after we’ve received and inspected the returned product.
How long does it take to receive a replacement for a damaged product?
Replacements are processed within 3-5 business days of receiving your claim. Shipping times will depend on your location.
Do I need to provide photos or videos of the damage?
Yes, clear photos or videos help us verify the issue and speed up the resolution process.