Incorrect ItemsUpdated a month ago

Receive the wrong item? We’re here to fix it! This article explains how to report incorrect items and ensure you get the right product.

What should I do if I received the wrong item?
Email us at [email protected] with your order number, a description of the issue, and a photo of the item received. We’ll send the correct item as quickly as possible.

Can I keep the incorrect item and still get the right one?
In most cases, we’ll ask you to return the incorrect item. However, we’ll cover the return shipping costs.

Will I have to pay for shipping to return an incorrect item?
No, we’ll provide a prepaid return label for incorrect items.

How long will it take to get the correct item?
Once we’ve received your request, the correct item will be shipped within 3- 5 business days. Delivery times depend on your location.

What proof do I need to provide if I receive the wrong item?
Please include a photo of the item you received, along with the shipping label, in your email to help us process your request faster.