Incorrect ItemsUpdated 10 months ago

Receive the wrong item? We’re here to fix it! This article explains how to report incorrect items and ensure you get the right product.

What should I do if I received the wrong item?
Email us at [email protected] with your order number, a description of the issue, and a photo of the item received. We’ll send the correct item as quickly as possible.

Can I keep the incorrect item and still get the right one?
In most cases, we’ll ask you to return the incorrect item. However, we’ll cover the return shipping costs.

Will I have to pay for shipping to return an incorrect item?
No, we’ll provide a prepaid return label for incorrect items.

How long will it take to get the correct item?
Once we’ve received your request, the correct item will be shipped within 3- 5 business days. Delivery times depend on your location.

What proof do I need to provide if I receive the wrong item?
Please include a photo of the item you received, along with the shipping label, in your email to help us process your request faster.