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Lost ShipmentsUpdated a month ago

If your order didn’t arrive as expected, we’re here to help! This article provides steps to locate lost shipments and request a replacement or refund.


What should I do if my order is marked as delivered but I didn’t receive it?
Check around your property and with neighbors to see if it was left nearby. If it’s still missing, contact us at [email protected].

Can you help locate a lost package?
Yes, we’ll work with the carrier to locate your package or arrange a replacement if it’s confirmed lost.

Will I get a refund or replacement for a lost order?
If your package is confirmed lost, we’ll provide a full refund or send a replacement, depending on your preference.

How long does it take to resolve a lost shipment claim?
Claims are typically resolved within 5-10 business days, depending on the carrier’s investigation process.

Who is responsible for a lost package—Enhance Pickleball or the carrier?
We’ll work with the carrier to resolve the issue, but rest assured, we’ll make it right for you.

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