Missing ItemsUpdated a month ago
If something is missing from your order, don’t worry—we’re here to help! This article explains how to check your shipment details and what to do if an item hasn’t arrived yet.
What should I do if an item is missing from my order?
Please check your shipment confirmation email to see if the missing item was shipped separately. If it wasn’t, contact us at [email protected] with your order number, and we’ll investigate immediately.
Why was my order split into multiple shipments?
To ensure faster delivery, we sometimes ship items separately based on availability or warehouse location. Each shipment will have its own tracking number.
How can I check if the missing item was shipped separately?
Check your shipping confirmation email for multiple tracking numbers. Each number corresponds to a specific shipment. If you’re unsure, contact us for assistance.
Can I track the missing item if it’s shipped later?
Yes! Every shipment has a unique tracking number that you can use to monitor its progress.
How will I know when the missing item will arrive?
You’ll receive a separate email with tracking details as soon as the missing item ships. Use the tracking link to check its delivery status.