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Enhance Pickleball logo

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Returns, Refunds, Exchanges

This section provides all the details you need about our hassle-free returns and refund process, including eligibility, timelines, and how to get started. Whether it’s an exchange or a refund, we’re here to make it right.

General Return Policy

We aim to provide a seamless return experience. This article covers our 14-day return policy, eligibility requirements, and guidelines to ensure your return is processed smoothly. What is your return policy?You have 14 days from the date of delivery

Return Process

Returning an item is easy with Enhance Pickleball. This article outlines the steps to initiate a return, the required documentation, and the timeline for processing your return. How do I start a return?Email us at [email protected] with your

Refunds

We want to make refunds as straightforward as possible. This article provides details about how refunds are processed, timelines, and what to do if you experience delays. How do refunds work?Refunds are issued after we receive and inspect the returne

Damaged or Incorrect Items

We’re here to make things right if you receive a damaged or incorrect item. This article explains how to report issues and get replacements quickly. What should I do if I receive a damaged product?*Please email us at [email protected] within

Exchanges

Can I exchange an item instead of returning it?We currently do not offer direct exchanges. If you want a different item, return your original purchase and place a new order. What should I do if the item I want to exchange is out of stock?We recommend

International Returns

Do you accept returns from international customers?Yes, but customers are responsible for all return shipping costs and any customs fees. Who pays for international return shipping?Customers are responsible for covering international return shipping

European Union 14-Day Cooling Off Period

If your order is being shipped to an EU country, you have the right to cancel or return your order within 14 days of receiving it, for any reason, under the EU Consumer Rights Directive. ✔ The item must be unused, in original packaging, and include p